Historical
Argomenti collegati:
In this section you can view the entire history of all changes or actions that have affected the ticket since its creation.
Orange background elements are (
New action); internal notes are also represented by the
icon in the upper right, followed by
(done) or
(not made)
(change), and
(deletes).
Green background elements are activity (
New action), and as you can see are listed date, user object, status; they are represented by the icon
(type e-mail activity) or
(call type activities), and followed by (done)
or
(not made)
(change), and
(deletes). Where the activity was made not to be changed, so the
icon is not present.