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Intervention
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{Incoming}
area In this section, you can create areas intervention by selecting which users will be automatically routed tickets to the inclusion of the selected area. To create an area of intervention is simply type the title in the identically named box, and select the users to whom received tickets belonging to the area in question. To do this click on the icon , enter any key research and click , after which select the desired user. Repeat [...]
This is the manual in English!
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Index Introduction Admin - first run - SETUP Company Groups Offices Protocol Configuration Options - company profile Menu Configurations Options Areas Logos Companies evaluation Currencies Progressive companies Progressive contacts Address types Default titles Links Maintenance Management rules Wizard WebGate Sales Taxes Payments Progressive quotes Deliveries Banks Progressive [...]
[...] your system completely autonomously. The customer simply type the subject of the ticket, select the area of competence (
[...] Works from the / the - user working hours Working DD - days of the user User - is not restricted zone Area manager - will see only data relating to selected areas and those of the trade of which is the / the riferente Commercial - accessible from this type of user data will be limited to selected areas. You can select an area [...]
[...] insert additional telephone data formatted according to the country of the user (international prefix, area code, number; click to confirm on to close the window: ) You can verify the validity of an email by clicking on ; an icon will appear: means the address is valid, does not exist, cannot be verified correctly; If the "mailing list" checkbox is cleared you will not be able to send email to the company via distribution lists; otherwise, you can specify an alternate e-mail address to send them in the adjacent; field the "Industry", "Type" company "," evaluation [...]
[...] account: is quite similar to users ( User Info ) tabs, but does not modify most personal data because this area is designed to be accessible to everyone (set [...]
[...] appropriate, the various translations where users operates in several countries: To insert a new area click on the button : Fill the box by [...]
[...] insert additional telephone data formatted according to the country of the user (international prefix, area code, number; click to confirm on to close [...]
[...] It is therefore fundamental configure Tustena appropriately before taking usage. This section of the manual aims to explain step by step the path that [...]
[...] definition that restricts in part the potential hidden strokes from the ease of use of this program. This manual was born from the desire to make explicit [...]
[...] insert additional telephone data formatted according to the country of the user (international prefix, area code, number; click to confirm on to close [...]
[...] . You can make changes to a type in a manner all similar clicking on . To delete an intervention area select box in the last column, and then click [...]
[...] select the owner: , click Insert a possible search, click key and select the user; in the field "Area Manager" you can select a user of that type: [...]
[...] select the owner: , click Insert a possible key search, click and select the user; in the field "Area Manager" you can select a user of that type: [...]
[...] appropriate, the various translations where users operates in several countries: To insert a new area click on the button : Complete box by [...]