Ticket

Modified on 2009/10/04 18:29 by stefano Categorized as Uncategorized

== The Ticket == {s:Related}
{{<img src="{up}Manuale IT/TICKET.PNG"/>}} Menu.

{{<img src="{up}Manuale IT/5.1 help desk - ticket.PNG"/>}}

Through this section lets you manage the ticket, or customer requests, reports after-sales and whatever ' another.

To create a new ticket click on "New ticket" ([New ticket|New ticket]).

To view tickets that have not yet been assigned to a user click on "Unassigned".

You can filter tickets according to many parameters in the section titled "Filter" sidebar: select the desired conditions, after which the {{<img src="{up}Manuale IT/CERCA.PNG"/>}} button click.

To view and, where appropriate, update a ticket ([Update tickets]) click on the code.

You can also allow customers to log on to a special section to insert new ticket or view the status of ticket had been previously added to the address <indirizzo tustena>/ticket/ticketouter.aspx ([Portal ticket]).

==Ticket in Anagrafica ==
{{<img src="{up}Manuale IT/3.3.4.8 crm - aziende - scheda azienda - ticket.PNG"/>}}

This section lets you manage the holding, the contact and lead tickets.

To create a new ticket click {{<img src="{up}Manuale IT/NUOVO TICKET.PNG"/>}}.

By clicking on "All records" all tickets will appear in a single page.

To order tickets for title or click opening date for the entry in the header, and to reverse the order click again.

To view or modify a click on the code of the ticket ticket.

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Ticket