Messages

Modified on 2009/10/04 18:01 by stefano Categorized as Uncategorized
==Messages in Expo == {s:Related}
To receive a new message box will appear:

{{<img src="{up}Manuale IT/3.1.2.5 crm - oggi - bacheca - nuovi messaggi.PNG"/>}}

Please click on "OK" to continue.

You can see all messages in the {{<img src="{up}Manuale IT/CRM.PNG"/>}} section
{{<img src="{up}Manuale IT/CRM messaggi.PNG"/>}} ([Messages]); you can view the latest messages received in the following table:

{{<img src="{up}Manuale IT/3.1.2.5 crm - oggi - bacheca - messaggi00.PNG"/>}}

Unread messages are marked with the icon {{<img src="{up}Manuale IT/msgnotread.PNG"/>}}, those read by the {{<img src="{up}Manuale IT/msgread.PNG"/>}} icon.

You can sort messages alphabetically by last name of the sender by clicking on "From", or object by clicking on "Object", or date by clicking on "Date"; to reverse the sort order click again.

To delete a message, select the box in the last column, and then click {{<img src="{up}Manuale IT/CESTINO.PNG"/>}}.

To read a click on the date message, the sender or the subject of the message:

{{<img src="{up}Manuale IT/3.1.2.5 crm - oggi - bacheca - messaggi01.PNG"/>}}

At this point, you can respond by clicking on the button {{<img src="{up}Manuale IT/RISPONDI.PNG"/>}}, opens the following box:

{{<img src="{up}Manuale IT/3.1.2.5 crm - oggi - bacheca - messaggi02.PNG"/>}}

Users to which the message will be delivered will appear in the list "Enabled users"; you can add new users by selecting an Office or trying: to do this select the membership of the users to whom you want to send or type under the heading "search users" part of the name to search for Office and click on the button {{<img src="{up}Manuale IT/OK.PNG"/>}}; after which select them from the "Users" list and click on the button {{<img src="{up}Manuale IT/addsel.PNG"/>}}; {{<img src="{up}Manuale IT/addall.PNG"/>}} allows you to add all the users in the list; in a similar way to remove a user select it in the list "Enabled users" and click on the button {{<img src="{up}Manuale IT/remsel.PNG"/>}}; {{<img src="{up}Manuale IT/remall.PNG"/>}} allows you to remove them all.

Once typed object and the text you want into the corresponding boxes click {{<img src="{up}Manuale IT/INVIA.PNG"/>}} button to send the message.

If you want to cancel the composition of the message is just click {{<img src="{up}Manuale IT/X orange.PNG"/>}} to close the window.

For greater flexibility in the management of messages click {{<img src="{up}Manuale IT/CRM messaggi.PNG"/>}} ([Messages|Messages]).


==Messages ==
{{<img src="{up}Manuale IT/CRM messaggi.PNG"/>}} Section is the management of messages.

On receipt of a new message box will appear:

{{<img src="{up}Manuale IT/3.1.2.5 crm - oggi - bacheca - nuovi messaggi.PNG"/>}}

Please click on "OK" to continue.

{{<img src="{up}Manuale IT/3.11 crm - messaggi00.PNG"/>}}The screen can be divided into 2 parts, the sidebar and the list.

The sidebar allows you to:

* compose a new message by clicking on "New message": {{<img src="{up}Manuale IT/3.11 crm - messaggi01.PNG"/>}}

Users to which the message will be delivered will appear in the list "Enabled users"; you can add new users by selecting an Office or trying: to do this select the membership of the users to whom you want to send or type under the heading "search users" part of the name to search for Office and click on the button {{<img src="{up}Manuale IT/OK.PNG"/>}}; after which select them from the "Users" list and click on the button {{<img src="{up}Manuale IT/addsel.PNG"/>}}; {{<img src="{up}Manuale IT/addall.PNG"/>}} allows you to add all the users in the list; in a similar way to remove a user you select in the list "Enabled users" and click on the button {{<img src="{up}Manuale IT/remsel.PNG"/>}}; {{<img src="{up}Manuale IT/remall.PNG"/>}} allows you to remove them tutti.Una once typed into the corresponding boxes the object and click on the button {{<img src="{up}Manuale IT/INVIA.PNG"/>}} message text to ship;
* display messages in the list: click on "Received mail";
* display messages in the list: click on "Sent items".

Messages are listed in the list.

The header contains the letters of the alphabet: by clicking on one of these letters appear all messages sent by users whose last name begins begins with that letter; by clicking on "All" will list all messages.

You can sort messages alphabetically by last name of the sender by clicking on "From", or object by clicking on "Object", or date by clicking on "Date"; to reverse the sort order click again.

To delete a message, select the box in the last column, and then click {{<img src="{up}Manuale IT/CESTINO.PNG"/>}}; click on
{{<img src="{up}Manuale IT/elimina ricevuti.png"/>}} or {{<img src="{up}Manuale IT/ELIMINA INVIATI.PNG"/>}} to delete all messages received or sent, respectively.

Lower right is following the satisfactory message number required criteria, however the number of items listed in each list is limited ({{<img src="{up}Manuale IT/SETUP.PNG"/>}} {{<img src="{up}Manuale IT/SETUP gestione account.PNG"/>}} ([Account management|Account management]), "Tustena Configuration" tab ([Tustena configuration|Tustena configuration])). To view the messages that follow click on the number for the list page or on "Next" to switch to the next page. To go back a page click on "Previous". To view all messages in a single page click on "All records".

Unread messages are marked with the icon {{<img src="{up}Manuale IT/msgnotread.PNG"/>}}, those read by the {{<img src="{up}Manuale IT/msgread.PNG"/>}} icon.

To read a click on the date message, the sender or the subject of the message, and is following the text.

Reply to a message click {{<img src="{up}Manuale IT/RISPONDI.PNG"/>}}, the composition of the message is similar to the "New message" function of the sidebar.
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