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Argomenti collegati: Click on the code of a ticket you can view the situation:



Together with opening and state information (shown in the "General information" pane) you can view the changes to the ticket historian:

  • green background corresponds to an action, and the icon in the upper right indicates where an activity type () e-mail or phone call ();
  • white background indicates a change of status.

In this screen the customer may not make any change to the ticket type.

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