Displays external ticket
Modificata il domenica, 04 ottobre 2009 19:07 da stefano — Categorizzata come: Non Categorizzata
Displays ticket outside
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Argomenti collegati:
Manual in English
Click on the code of a ticket you can view the situation:
Together with opening and state information (shown in the "General information" pane) you can view the changes to the ticket historian:
green background corresponds to an action, and the icon in the upper right indicates where an activity type (
) e-mail or phone call (
);
white background indicates a change of status.
In this screen the customer may not make any change to the ticket type.