Portal ticket

Modified on 2009/10/04 19:07 by stefano Categorized as Uncategorized

==Portal ticket == {s:Related}
You can allow customers access to an external Tustena, section to address <indirizzo tustena>/ticket/ticketouter.aspx, allowing them to insert new ticket and check the status of tickets included previously.

{{<img src="{up}Manuale IT/5.1.3 help desk - ticket - portale ticket00.PNG"/>}}

Where farm ([New company|New company]) is selected in the entry "May insert ticket" and a password is assigned to the customer, this can access its own section ticket by typing your e-mail and password present in its own tab.

{{<img src="{up}Manuale IT/5.1.3 help desk - ticket - portale ticket01.PNG"/>}}

In this screen the customer will be able:

* create a "new ticket" ([New external ticket|New external ticket]) by clicking on the identically named entry in the "Options" menu in the sidebar
* search for a specific ticket by typing the code in the box on the "Filter" menu of the sidebar and clicking {{<img src="{up}Manuale IT/CERCA.PNG"/>}};
* view a previously created ticket ([Displays ticket este|Displays ticket este]), by clicking on the code of the same;
* order tickets for code status description or date opening, by clicking on the respective header column;
* exit by clicking on "Log out" section.

Meta Keywords:
Meta Description:
Change Comment:

ScrewTurn Wiki

Navigation (Manual)¶

Portal ticket