RM

Modified on 2008/11/20 15:58 by stefano Categorized as Uncategorized

5.1.2.3 RM
{{<img src="{up}Manuale IT/5.1.2.3 help desk - ticket - aggiorna ticket - stato rma00.PNG"/>}}In this section you will be able to manage the status of the "authorized return goods" (RMA). Select any new State in the drop-down menu (whose entries are customizable in {{<img src="{up}Manuale IT/SETUP.PNG"/>}} {{<img src="{up}Manuale IT/SETUP configurazioni.PNG"/>}} in the section "Help desk" ([States RMA|States RMA])) and the date ({{<img src="{up}Manuale IT/seldate.PNG"/>}} clicking and selecting the desired day), and type a possible internal note, click the {{<img src="{up}Manuale IT/SALVA.PNG"/>}} button in the lower right after which.

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