New external ticket

Modified on 2009/10/04 19:07 by stefano Categorized as Uncategorized

==New ticket outside == {s:Related}
By clicking on "New ticket" customer can inject a ticket in your system completely autonomously.

{{<img src="{up}Manuale IT/5.1.3.1 help desk - ticket - portale ticket - nuovo ticket esterno00.PNG"/>}}

The customer simply type the subject of the ticket, select the area of competence ([Dintervento area|Dintervento area]), and enter a description of the problems found, attaching a document possible; at that point you just click {{<img src="{up}Manuale IT/SALVA.PNG"/>}} to enter the ticket in the system.

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New external ticket