New action
Modificata il domenica, 04 ottobre 2009 19:06 da stefano — Categorizzata come: Non Categorizzata
New action
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Historical
Manual in English
In this section, you can restore or make directly relating to the ticket actions. Type object description of the action carried out, the type of activity, and what action, if any, later, by selecting the operator will be assigned (click
and to search for the desired user).
Where the action is the sending of an e-mail can be sent directly from this tab:
Select "Send email";
type the address to send it in the box "E-mail";
to attach any file click
:, opens the following box:
Select the clicking
folder, type the any key research and click
, after which select the desired file; to upload a new file click
and follow the steps in
New file
; to remove a previously loaded file click
;
Select box "Without"; if it is not selected, e-mail will not be sent; when you cliccherÃ
button to save the action will be sent the mail.
On activities related to the ticket is created when an action is saved.