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Per integrare Tustena con la piattaforma Voip Asterisk bisogna installare su ogni singolo client un plugin disponibile gratuitamente (ADAT) per ricevere informazioni da Asterisk sulle chiamate in arrivo e per poter lanciare direttamente le chiamate dall'interfaccia Web di Tustena CRM.

Fate riferimento al sito del produttore per funzionalità e configurazione.

What Is YAACID This Program is a caller ID program for the Windows platform written in C#. It connects to an Asterisk server through the Manager Interface on port 5038. YAACID can hold up to 50 calls in its Call ID History.

Features • Native Windows Program written in .NET • Sits in notification bar and pops up when a call comes in • Has the ability to play any custom wav sound when a call comes in and it pops up • Has the ability to spawn a web browser and when a call comes in, and it can pass any of the following variables to a given web page: $CALLERID,$CALLERIDNAME, and $UNIQUEID

For Example, YAACID can be configured to have a url like:

http://www.shatterit.com/callinfo.php?cid=$CALLERID&name=$CALLERIDNAME&id=$UNIQUEID if a call comes in from: 716-852-5872 , it will spawn a browser and go to: http://www.shatterit.com/callinfo.php?cid=17168525872&name=Mark+Musone&id=12345.3